What actually counts as a response?
Ours is measured from alert to a named engineer taking action, timestamped in your PSA — not an auto-acknowledgement. Every SLA number on your monthly report traces back to a ticket ID you can open.
Our service packages
A few examples of our
support & monitoring packages
Every plan includes monitoring, alerting, incident response and escalation handled by senior NOC engineers — inside your RMM, under your brand. Pick the level of coverage that fits your MSP. If you need something bespoke, just get in touch.
First-Line Support
Simple reassurance
Eyes on your estate around the clock. We catch it, qualify it, and tell you — you keep resolution in-house.
- Monitoring
- L1 communications
- <30 minute response time
Out-of-Hours Support
Overnight & weekends
Your team covers business hours, we cover everything else. No shift rota, no overnight payroll.
- Monitoring
- L1 communications
- L2 resolution
- Incident reporting
- Recommendations
- <30 minute response time
Most chosen
24×7 Support
Complete cover
Full round-the-clock coverage under your brand. Nights, weekends, US holidays and UK bank holidays included.
- Monitoring
- L1 communications
- L2 resolution
- Incident reporting
- Recommendations
- <30 minute response time
Custom & Add-Ons
A tailored service
Bolt on to any tier, or build something that fits an estate that doesn't look like anyone else's.
- Infrastructure or application only
- Faster SLA response times
- Custom runbooks & scripts
- Patch & backup management
- DevOps support
- Ticket cap
Our pricing
We don't publish a rate card, because a 400-endpoint MSP running a clean NinjaOne estate and a 400-endpoint MSP running three RMMs after two acquisitions are not the same job. What we do commit to is a straight answer, fast.
Tell us your endpoint mix, your RMM and PSA, and where your coverage gaps are. You get a fixed per-endpoint price, a go-live date and a line-item onboarding plan — normally within one US or UK business day, and never more than two.
Pricing is per endpoint per month with no setup fee on standard onboarding, no overtime loading for nights, weekends or holidays, and no charge for the shadow-shift period before we take the pager. If your estate grows mid-term, you move to the higher volume band immediately rather than at renewal.
What MSPs ask us before switching
How we price per endpoint
Servers, network devices and workstations are weighted differently because they generate different alert volumes. You get a single per-endpoint rate, not a matrix you need a spreadsheet to model.
What happens in the first 10 days
Tool access, runbook mapping, then two to three days of shadow shifts alongside your team before we take the pager. Most MSPs are live inside 7–10 business days of signing.
Ready to see what white-label NOC does for your MSP?
Book a 30-minute NOC consultation.
No hard sell. We'll walk through your endpoint count, existing RMM stack, overnight gaps, and build a transparent go-live plan. Most MSPs are live in 7–10 business days.