We Work Inside Your Existing RMM & Ticketing Tools

The RMMs and PSAs we integrate with (no new stack required)

The fastest way to kill an NOC outsourcing engagement is to try and force an MSP to switch RMM tools. Your team knows their current stack. Your clients are onboarded into it. Your runbooks, scripts, and ticket workflows are built around it. We do not ask you to change any of it. We install a dedicated NOC technician identity inside the tools you already pay for and already know, and we run the NOC from there. Below is the full list of RMMs and PSAs we natively support today, with a note on exactly what operations we perform inside each tool.

All RMM operations are executed under our white-label NOC model, so every ticket update, script run, and remediation action appears in your system under your own technician identity and your own brand.

ConnectWise Automate + ConnectWise Manage

The ConnectWise stack is the single most common RMM + PSA combination we see among our MSP clients, especially in the US mid-market. Inside ConnectWise Automate, our NOC technicians have access to the monitoring dashboard, alert queue, remote agent console, script library, and patch manager. We ingest all active monitors from Automate directly into our triage platform, map them against your runbook priorities, and acknowledge alerts directly inside Automate so the timestamp is captured in your own console for SLA reporting. We execute approved scripts from your script library, run scheduled patching and third-party update jobs in your defined maintenance windows, and perform remote restarts and service controls via the Automate agent. All work is time-stamped and logged to the device history. On the PSA side, inside ConnectWise Manage, we create tickets under our dedicated NOC technician identity, update tickets with triage notes and diagnostic output, apply your board routing and status workflows, log time entries for remediation work, and close tickets when resolved or escalate them to your engineers using your existing escalation statuses and board transfers. Combined with our 24×7 NOC support, ConnectWise integrations are the backbone of the service for most MSPs using the stack.

NinjaOne

NinjaOne is the fastest-growing RMM in the mid-market right now, particularly among UK MSPs and younger US firms who chose Ninja over the more legacy ConnectWise and Kaseya stacks. Our NinjaOne integration gives our NOC technicians access to the Ninja ticketing module, alert triage queue, remote control and terminal access, scripting engine, patching dashboard, and documentation module. We pull alerts from Ninja using the native webhook integration into our triage platform, which means sub-10-second latency from monitor firing in Ninja to appearing on our NOC desk. All tickets are created and updated inside Ninja ticketing under your technician identity, so your service team sees a seamless history of triage, diagnostics, remediation, and escalation. We also write triage notes back into Ninja's device documentation if that's part of your runbook. Patching in Ninja is handled per your approval policies and maintenance windows — we trigger patch jobs, validate success, and flag failed patches for follow-up by your team during daytime hours.

Datto RMM

Datto RMM (formerly Autotask Endpoint Management, and before that CentraStage) is a very common choice among MSPs in the Datto ecosystem who use Datto for BCDR and networking in addition to RMM. Inside Datto RMM we have access to the alerting pipeline, component library, quick job launcher, remote agent browser, and patching module. Our NOC analysts can run pre-built Datto components from your component library directly against devices, use the built-in Windows and Mac diagnostics, and push quick jobs for service restarts, file cleanup, and common remediation tasks. Patching inside Datto RMM follows your defined patch policies — we do not create new patch policies or change existing ones, we simply execute and validate the policies you have already built, and flag any devices that are consistently failing to patch correctly for your daytime team to investigate.

Kaseya VSA

Kaseya VSA remains the RMM of record for a large number of enterprise-focused MSPs, especially those who use Kaseya's full IT Complete stack including BMS, IT Glue, and Passly. Our VSA integration leverages the VSA web API for alert ingestion and uses the VSA web UI and live connect for remote operations. We run Kaseya agent procedures that you have pre-approved, use the monitor set dashboard for triage, execute patch management policies in your scheduled windows, and perform remote control via Live Connect for diagnostics that can't be done through scripting alone. All actions are logged in the VSA agent procedure history and device log, so you have a full audit trail of every script run, patch install, and remote session. For Kaseya BMS users, we integrate ticket creation and update into BMS as well, mirroring the workflow we use for ConnectWise Manage.

Atera

Atera is a popular all-in-one RMM + PSA + remote access platform, particularly strong among smaller MSPs and firms that started up in the last 5–7 years who wanted a single-pane-of-glass experience without stitching multiple tools together. Inside Atera, our technicians work across the monitoring, ticketing, scripting, and patch management modules. Alerts flow from Atera's alert engine into our triage platform via webhook. Tickets are created, updated, and closed inside Atera's native ticketing under our NOC technician identity, with all the custom fields and ticket categories you have already defined for your own team. We also use Atera's IT automation profiles for pre-approved remediation tasks and run patching through Atera's patch management module in alignment with your maintenance windows. Because Atera is an "all in one" tool, the integration typically runs slightly faster than dual-stack RMM + PSA combinations because we only need to configure and test one platform instead of two.

N-able (N-central / N-sight RMM)

N-able's two RMM platforms — N-central for larger enterprise-focused MSPs, and N-sight RMM (formerly SolarWinds RMM) for mid-market and generalist MSPs — are both natively supported. For N-central, we access the monitoring dashboard, active issues queue, automation manager, patching module, and remote background tools. We ingest alerts from N-central's notification service, triage against runbooks, run approved automation policies from your automation manager, and perform patch validation. For N-sight RMM, we work inside the dashboard's checks and tasks framework, run automated fixes against failing 24×7 checks, execute script checks and automated tasks you have pre-approved, and handle daily and weekly patch scans and deployments in your scheduled windows. Both N-able integrations also support ticket sync into N-able's own Service module or into a separate PSA if you use N-able RMM paired with Autotask or ConnectWise Manage. For full daytime + overnight operations in the N-able stack, see our managed NOC services for MSPs.

Auvik

Auvik is the leading cloud-based network monitoring and management platform for MSPs, and the majority of our MSP clients who use Auvik pair it with a separate RMM (ConnectWise, NinjaOne, Kaseya, etc.) for endpoint management and a separate PSA for ticketing. Our Auvik integration is focused on network monitoring triage and alert response: we monitor device status, interface status, bandwidth utilization, VPN tunnel status, configuration backup success/failure, and network-layer alerts (SNMP, syslog, flow data) from inside the Auvik dashboard. When a network alert fires, we triage it in Auvik, run basic diagnostics such as ping, traceroute, and interface status validation, attempt documented remediations such as bouncing a flapping interface or initiating a failover to a secondary WAN connection, and escalate to your network team if the issue requires physical access, configuration changes outside a maintenance window, or vendor escalation. Auvik alerts are typically paired with a ticket in your PSA so the network issue has a full documented trail alongside your server and endpoint tickets.

In addition to the RMM platforms above, we also natively integrate with the leading standalone PSA platforms Autotask PSA and HaloPSA for ticketing, time logging, and escalation workflows. If you run a "best of breed" stack with Auvik for networking, NinjaOne for endpoints, and HaloPSA for tickets, that multi-tool combination is fully supported out of the box with no custom development required.

How each RMM integration works — typical onboarding steps

Every RMM integration follows a structured, documented, repeatable process during your onboarding window. There is no "wing it" phase and no "we'll figure it out on day one live." The integration steps are tested, validated, and exercised during shadow shifts before we ever take active responsibility for a ticket. Here is what the typical process looks like for a single RMM + single PSA stack:

• Step 1 — Dedicated NOC tech user creation. On day one of onboarding, you create a dedicated NOC technician user in each tool (RMM + PSA) with a role-based permission set that we provide ahead of time. The user is named however you want for white-label purposes — e.g. "NOC Analyst" under your company brand. We never ask for global admin access or a shared user account. MFA is mandatory on all accounts.
• Step 2 — Monitor ingestion and alert mapping. We connect to your RMM's alert pipeline (webhook, email relay, or native API depending on the tool) and ingest all currently active monitors into our triage platform. Each monitor is mapped against a triage priority (P1, P2, P3, P4) per your SLA tables, and linked to the relevant runbook step for diagnostics and remediation.
• Step 3 — Script execution allow-list. We work with your operations lead to build the script and automation allow-list: exactly which pre-existing scripts and automation policies in your RMM we are authorized to run without escalation, and which require explicit on-call approval. We will never run a script that isn't on this list, and we will never write a new script into your library without your sign-off.
• Step 4 — Triage runbook mapping. For every high-volume monitor type (disk space, service stopped, backup failed, offline device, patch failed, CPU/RAM spike, etc.), we map the exact three-tier triage process your team uses today against our NOC desk. If your team does not have a documented process for a specific alert type, we propose one based on MSP industry best practice and you approve or revise it before going live.
• Step 5 — Shadow shifts and dry runs. Before we go active, we run a minimum of two full shadow shifts (or 48 hours of continuous shadow coverage for overnight engagements). During shadow shifts, our team sees every alert, performs the triage, writes the diagnostic notes, and prepares the remediation — but we don't actually execute any scripts or send any pages. Your team reviews what we would have done, and we tune any mismatches in runbooks, priority levels, or escalation thresholds before flipping the switch.

Script execution, patching, and automation: your rules, our hands

The single most important control in any RMM integration is the dividing line between "actions the NOC is allowed to take on its own" and "actions that require explicit approval from your team." Get this wrong and you either end up with a NOC that's too scared to do anything and escalates everything — defeating the whole purpose — or a NOC that's too aggressive and reboots the wrong server at 4am during month-end closing. We solve this with explicit, documented, per-action permissions that are agreed during onboarding and never changed without your approval.

Script execution rules. We only execute scripts that already exist in your RMM's approved script library and are explicitly listed on the allow-list signed off by your operations lead. We do not write new scripts. We do not modify existing scripts. We do not upload scripts. We run the scripts you have already vetted. Every script execution is logged in your RMM against our technician identity, with start time, end time, output, and exit code captured in the device history for audit. If a remediation would require a script that is not on the allow-list, we escalate to your on-call engineer with a recommendation and wait for approval before proceeding.

Patching and maintenance windows. We execute operating system patching, third-party patching, firmware updates, and any scheduled maintenance jobs strictly inside the maintenance windows defined for each client and each device class in your RMM. We do not change maintenance windows. We do not approve new patches outside your existing approval workflows. We do not patch a server during business hours because it "looks convenient." We run the jobs that are scheduled, validate post-job health, flag failures in tickets, and escalate anything that needs manual intervention. If a patch fails consistently across multiple devices, we flag the pattern to your patching lead during business hours rather than repeatedly attempting the same failed job overnight.

Automation policies and scheduled tasks. For RMMs that have native automation policy frameworks (ConnectWise Automate scripts, NinjaOne policies, Kaseya agent procedures, N-able automation manager policies, etc.), we operate the same way: only pre-built, pre-approved policies are triggered by the NOC desk. If a runbook calls for a policy to be executed against a device, we run it, log the output, and proceed. If not, we escalate.

Monitor audit: what we fix during onboarding (without charging extra)

The dirty secret of the RMM industry is that 80% of MSPs are running their RMM with far too many noisy, low-quality monitors that fire 10 false positives for every one real alert. The result is a team that ignores the alert queue because "it's always something stupid," and then the one real P1 in the middle of the night gets missed because it looked the same as the 30 disk alerts that cleared themselves yesterday. During onboarding, we fix this for you at no extra charge.

Here's what our free monitor audit includes. First, we pull a 30-day history of every monitor that fired in your RMM and categorize them: real actionable alerts, known flapping monitors that should be suppressed or threshold-adjusted, duplicate monitors firing the same alert on the same device, and monitors for things you genuinely don't care about (like a printer toner low alert on a printer at a 20-person office that's not a 24-hour operation). Then we deliver a structured report with four columns: monitors we recommend keeping as-is, monitors we recommend changing the threshold on, monitors we recommend suppressing entirely (with an explanation of why), and monitors we recommend adding that are currently missing (like heartbeat alerts on critical servers that don't have them, or backup success verification monitors that are pointing at the wrong job).

The final decision on every monitor is always yours. If you want to keep the printer toner alerts because one of your clients specifically asked for them, we keep them. The point of the audit is not to dictate how you run your RMM — the point is to make sure the NOC desk is spending time on real alerts instead of noise, and that your on-call engineers are only paged for things that actually matter. MSPs who go through the monitor audit typically see a 40–70% reduction in total alert volume and a 60–80% reduction in after-hours pages to their on-call engineers in the first 30 days after go-live.

Multi-RMM stacks and hybrid tooling: yes, we handle that

A lot of MSPs don't run a single RMM across their entire book of business. You have ConnectWise Automate for the clients you acquired four years ago, NinjaOne for the clients you've signed in the last 18 months, and one legacy client still running Kaseya VSA because the migration would be politically painful. Or you have Auvik for network monitoring across every client, NinjaOne for endpoints on half your book, Datto RMM on the other half, and HaloPSA as your single ticketing system. That's a multi-RMM, multi-tool hybrid stack, and it's extremely common.

We handle multi-RMM stacks as a standard part of our service, not a "custom integration" that costs extra and adds 30 days to your onboarding timeline. The process is straightforward: during onboarding we go through each tool in your stack one by one, go through the same dedicated user, monitor ingestion, allow-list, and runbook mapping steps for each one, and make sure the escalation path and ticket workflow flows into a single PSA (or the correct per-client PSA, if that's how you're set up) with consistent categorization and priority levels across the board.

The only impact of a multi-tool stack on your engagement is slightly longer onboarding. A single RMM + single PSA is typically 2–3 days of integration work. A three-tool stack (e.g. Auvik + NinjaOne + HaloPSA) is typically 4–5 days of integration work, plus the shadow shifts and go-live calibration. We give you a detailed, day-by-day integration plan before we start so you know exactly which tool is being configured on which day and when the shadow shifts start.

RMM integration timelines

Integration timelines are predictable because every step is standardized and we've done hundreds of them. For a single RMM platform paired with a single PSA platform (the most common configuration, roughly 60% of our new clients), the integration work takes 2–3 business days of your onboarding window, followed by a minimum of 48 hours of shadow shift coverage before go-live. So if you start on a Monday, integration is typically complete by end-of-day Wednesday or Thursday, shadow shifts run Thursday through the weekend, and you can go live first thing Monday morning if the shadow shifts look clean.

For multi-RMM stacks, hybrid tooling, or custom API work (for example, if you want us to sync ticket data into a custom internal dashboard or a dark web monitoring tool that isn't in our standard list), the integration window is typically 4–6 business days plus the same 48 hours of shadow shifts. Before we start any engagement with a multi-tool stack, we deliver a written integration plan that shows day-by-day what is being configured, by whom, what access we need from you on each day, and when the acceptance testing and shadow shifts begin.

The most common cause of delays in RMM integration is not technical — it's internal approvals. If creating the dedicated NOC tech user in your RMM requires sign-off from three different people and two of them are on PTO that week, the timeline slips. To avoid this, we share the access requirements and permission matrix a full week before onboarding is scheduled to start, so you have time to line up the internal approvals and any PTO coverage you need.